Certainly, here’s a breakdown of the details you should include on your “Return and Exchange Policy” page on your puja articles online store:
Return and Exchange Policy
1. Return and Exchange Period
We accept returns and exchanges within [select the appropriate period] days from the date of purchase. If the specified time frame has passed, unfortunately, we won’t be able to offer you a refund or exchange.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Send an email to [insert email address] with the subject line “Return/Exchange Request – Order #[your order number].” Please include your order number, a brief description of the item you wish to return or exchange, and the reason for the return or exchange.
- Wait for Confirmation: Once you’ve contacted us, please wait for our confirmation email. We will provide you with instructions on how to proceed.
4. Return Shipping
The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part (e.g., sending the wrong item).
5. Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. The refund processing time may vary, but we aim to process refunds within [select the appropriate period] days of receiving your item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
6. Non-Refundable Items
Please note that certain items are non-refundable, including but not limited to:
- Items that have been used or are not in their original condition.
- Items not in their original packaging.
- Personalized or customized items.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [select the appropriate period] days of receiving the item. We will provide instructions for returning the item or issuing a replacement.
8. Contact Us
If you have any questions or need further assistance with our return and exchange policy, please contact us at [insert contact information].
Please make sure to customize the timeframes and contact details as per your specific store’s policies.